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Level 1
Mar 10, 2024 4:49 PM UTC
Question

Computer Closed down when try to efile a return

When I am trying to efile a return or transfer a file from 22 to 2023 on proseries basics the program closed down with out any error message. Anyone has idea how to fix it? 

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2 replies

Jim-from-Ohio
Intuit Community Champion
Mar 10, 2024 7:00 PM UTC

first thing i would try is is to close and re-open program.. second step if that does not fix it is to restart computer

Just-Lisa-Now-
Intuit Community Champion
Mar 10, 2024 8:35 PM UTC

If a computer reboot doesnt change anything, my next step would be to use REPAIR UPDATES from the Windows Start Menu.

Close Proseries > Windows Start button > Programs/Apps > Proseries23 > Tools - Repair Updates

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪