Skip to main content
Level 3
March 12, 2021
Question

Client needs your help in the link?

  • March 12, 2021
  • 1 reply
  • 7 views

I have a client that gets a blue circle when he tries to upload tax documents to the link?

Why the constant circling? Why won't allow it to upload?

On my link page for this client it says client needs your help?

What do I do to give him help?

How to stop the blue circle and get rid of client needs help?

This topic has been closed for replies.

1 reply

Just-Lisa-Now-
Intuit Community Champion
March 12, 2021

could the files be too large? or in the wrong format?

(I dont use Link, so Im just throwing some ideas out there)

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪