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Level 1
April 21, 2020
Question

CLIENT LETTER FOR FORM 1040

  • April 21, 2020
  • 4 replies
  • 6 views

MY PRO SERIES  PAY PER RETURN WILL NOT PRINT THE CLIENT LETTER FOR THEIR FORM 1040 FOR 2019.

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4 replies

Just-Lisa-Now-
Intuit Community Champion
April 21, 2020

Do you have the box checked to print the letter in the Print Settings?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2
April 21, 2020

I am having the same problem of printing with the return. I'm getting the message; 

HRESULT: 0x800AC472 Line:

I have the 2007 Excel version, and have been able to print in previous years. Help states that you need 2003 versions or later.

Is anyone else having that issue?

Just-Lisa-Now-
Intuit Community Champion
April 21, 2020

If its calling to Excel that means you have the Tax Analysis (Client Presentation) chosen to print as well....I dont print this for my clients, so Im not sure how to correct any errors involved with it, sorry.

Client Presentation is on a different Print Options menu

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Level 2
April 21, 2020

You're ight I do have it to print, but it's not printing. Thanks for your repsonse.