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nancy2
Level 6
Jan 11, 2026 10:44 PM UTC
Solved

Client files not opening

I downloaded the 2025 ProSeries in December.  Transferred all my client files.  I see them when I look at the hard drive.  But when I attempt to open them in Proseries I get a box with a big X in it.  No explanation, just an X.  So I went directly to the files on my hard drive and tried opening from there.  Still nothing.  

Any suggestions?

 

Thank you.

 

IRonMaN
IRonMaNAnswer
Level 15
Jan 11, 2026 11:16 PM UTC

Delete the files and try transferring them again.  And try running a "repair updates" before you do.

Slava Ukraini!
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2 replies

IRonMaN
IRonMaNAnswer
Level 15
Jan 11, 2026 11:16 PM UTC

Delete the files and try transferring them again.  And try running a "repair updates" before you do.

Slava Ukraini!
    nancy2Author
    Level 6
    Jan 12, 2026 1:16 AM UTC

    Thank you.

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