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M
melanieluppino
Level 2
April 19, 2024
Question

Cannot update software!! Anyone know why and how to fix?

  • April 19, 2024
  • 1 reply
  • 5 views

No matter what I do, I cannot get the ProSeries Basic or Professional to update the software. As a result, I cannot file any tax returns. Help me!

 

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    1 reply

    Jim-from-Ohio
    Jim-from-OhioIntuit Community Champion
    Intuit Community Champion
    April 20, 2024

    this may help

    1. restart your computer, try again

    2. refresh updates

    3. repair updates, from winsdows start menu

    if none of those work you may have to call customer support where they may have you unsinstall the software and resinstall it. 

     

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