Cannot download 2021 software

Forum|Forum|4 years ago
December 10, 2021
2 replies
40 views

I first tried to download from the CD and couldn't do it...... Only thing that changed from 2020 that I know of is that I switched to Microsoft Edge... I then tried to download directly from intuit and that didn't work either.. both times I got about halfway through before it ended... I do have slow internet service... Not sure if I should just get a new computer or change back to Internet Explorer... Computer is 8 years or so... Any help would be appreciated... Anymore we have to be i.t. experts too, getting to be too much crap anymore..

ProSeries Professional

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Best answer by PATAX

Update, purchased another computer with Windows 11 and better internet connection and absolutely no problem downloading.... So it was the computer and/or internet connection...

IRonMaN

Level 15

Have you tried downloading from the 2020 version of the software to see if you are any luckier there?

As a side note, I use 8 year old computers as boat anchors. Personally, I would upgrade my system.

Slava Ukraini!

IRonMaN

Level 15

As a side note, it may not just be you:

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/can-t-install-ty2021-program/00/183428

Slava Ukraini!

PATAXAuthorAnswer

Level 12

Update, purchased another computer with Windows 11 and better internet connection and absolutely no problem downloading.... So it was the computer and/or internet connection...