Can someone help me with error code 1638?

Forum|Forum|6 years ago
December 7, 2019
13 replies
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ProSeries Professional

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itonewbie

Level 15

Maybe if you could povide more information about the error and include details of the error message. This is a p2p user-supported forum; just like you, no one here has access to the error codes.

---------------------------------------------------------------------------------Still an AllStar

D

david1267Author

Level 2

My installation stops and I get the following message: "vcredist_x86.exe returned error code 1638"
ProSeries support offered this workaround:
1.  Click Add or Remove programs
2.  Find and select Microsoft Visual C++ 2015 Redistributable (x64).  Click Change button.
3.  Click repair button
I do not have that file on my computer, but do have identical files with different year dates on them.
This fix also says its for servers, and I'm installed on a stand alone computer.

George4Tacks

Level 15

Click this link and the file will download (probably to your download folder) https://www.microsoft.com/en-us/download/details.aspx?id=52685

I know others have posted this issue, but I can not seem to find any of them now.

Answers are easy. Questions are hard!

George4Tacks

Level 15

@IntuitBettyJo could you look into this and how it relates to several users having install problems?

Answers are easy. Questions are hard!

George4Tacks

Level 15

https://accountants-community.intuit.com/questions/1783329-vcredist_x86-exe-returned-error-code-1638?jump_to=comment_3927428

Answers are easy. Questions are hard!

IntuitBettyJo

Community Manager

Hi there,

The unexpected behavior regarding the ProSeries Professional version has been reported. Please request Local IT support with uninstalling the 2017 Microsoft Visual C++ x64 and x86 redistributable, restarting the machine, and then running the ProSeries Professional installation, in order to re-install.

If a non-Intuit application is affected by uninstalling, please have IT re-install.

Hope this helps!

-Betty Jo

Betty Jo