Audit Assist

Forum|Forum|5 years ago
February 20, 2021
6 replies
56 views

My company bought the Audit Assist this year. It was working correctly until this morning when ProSeries stopped giving me the documentation that each of my clients must sign.

Any idea's on what happened?

ProSeries Professional

This topic has been closed for replies.

C

Chief109

Level 3

The same thing has happened to me this morning. Customer service is closed today. Even when I open a previously prepared return that contained the documents, they are now gone.

IRonMaN

Level 15

You are probably going to need to call support on that one. But while we are talking, I'm curious as to why you purchased the product. To me, purchasing the product is like asking someone living in the Mojave Desert to purchase igloo insurance. So like I said, I was just curios

Slava Ukraini!

C

Chief109

Level 3

It also includes an identity theft service which I think gives my clients a little bit of security.

IRonMaN

Level 15

But with Intuit, you have to always read the fine print to see if you really are getting what you thought you were getting. It's just like reading the fine print in your software agreement. If the software has a complete meltdown and every return that you create is completely bogus ------------------ it isn't their fault since you signed an agreement to that effect.

Slava Ukraini!

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