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C
cpashu
Level 2
June 29, 2022
Question

ASKING TO PAY TO PROCESS A RETURN

  • June 29, 2022
  • 2 replies
  • 9 views

I HAVE UNLIMITED RETURNS FOR MY ACCOUNT YET NOW I CANNOT PROCESS MY RETURNS WITHOUT PAYING A PAY PER RETURN AMOUNT!!!!

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2 replies

dkh
dkh
Level 15
June 29, 2022

Is your program up-to-date?  Have you licensed the program?   Tools>License Products

C
cpashuAuthor
Level 2
June 29, 2022

I have been a client for 20 plus years so I did everything.  What Proseries failed to tell me that if I went over 200 returns I would be charged. NEVER a word until this year.  I am not happy and they were to call me back and DIDN'T!!  I had to call them again.

dkh
dkh
Level 15
June 29, 2022

So Unlimited unless you exceed 200 returns......that doesn't fit the definition of Unlimited.

As a fellow long-time-user of ProSeries, I'm sorry you are having struggles with Intuit.

 

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