Amended return

Forum|Forum|4 years ago
August 23, 2021
3 replies
22 views

I have an issue and not sure how to proceed.

A wrong file was sent by Proseries to the IRS and was accepted. I know for a fact that I e-filed through the client file but Proseries picked up a file from a different directory with a same SSN. The wrong file was accepted by the IRS but the right file is still saying transmitted for federal and received by Intuit for CA for three days.

Since the file with the same SSN was accepted by the IRS, I was thinking of doing an amended return through the right file but not sure how to proceed. I have not received a rejection from federal or the state for the right file. No sure how can you file an amended return is the file has not been rejected.

Does anyone has any experience on this?

Thanks.

ProSeries Basic

This topic has been closed for replies.

dkh

Level 15

I do not believe it is possible for ProSeries to "pick up a file from a different directory" for e-filing. Whatever file has been selected by you is what is transmitted.

A return does not need to be rejected to be amended. In fact, if it was rejected then you would have the ability to correct the information before resubmitting.

It is NOT possible to submit two returns for the same SSN (taxpayer) without one of the returns being rejected.

S

Summer2021Author

Level 4

That's not my experience. These two files saved in different folders for a purposes. One with attachment and one without. When I checked efile and submit, it said these files with attachments. As such, I know I was working and efiling the right file.

E

EdNkincTax

Level 2

We just had the same experience. We definitely selected the file we wanted to e-file and the transmission sheet has the file name of the file we selected.

ProSeries however sent a different file (the taxpayer's ex-spouse) to the IRS even though that return had 11 errors. I called tech support and they had never seen this incident reported and blamed our antivirus.

dkh

Level 15

@EdNkincTax sounds similar to some posts reporting problems with MFS returns efiling both taxpayer and spouse returns when only one was selected.

Don't think ProSeries can say they haven't had this incident reported before.

dd4vols

Intuit Community Champion

read this thread all the way thru.

Cliff's note version. First problem---delete the spouse you HAVEN'T filed...and then update the EF status on the one you did file.

then when you get around to filing the second spouse..follow the steps in my post at the bottom of the thread below.

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/return-accepted-that-was-never-transmitted/00/207662

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