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dascpa
Level 11
Feb 22, 2024 6:45 PM UTC
Question

Am I Supposed to Memorize Your Return

Clients walk in unannounced all the time.  Okay, I'll live with it if I have time to do a quick meet.

What was that $699 on my return?  I'm sorry, do you think I memorize every line of everyone's tax returns?  And I completed your return two weeks ago.  Then they get huffy that I don't.  Grrrr.

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7 replies

IRonMaN
Level 15
Feb 22, 2024 8:32 PM UTC

They say that your memory is the first thing to go.  I kinda forgot what the second and third things are.

 

Slava Ukraini!
Level 8
Feb 22, 2024 9:03 PM UTC

At least you remembered it was one of your clients!

Level 4
Feb 22, 2024 9:12 PM UTC

Glad you didn't say...Oh are you ready to file your tax return????

Jim-from-Ohio
Intuit Community Champion
Feb 22, 2024 9:29 PM UTC

When I greet someone in the lobby, (with folder in right hand of course to avoid hand shaking) i sometimes honestly don't know if I did their return the prior year or not.. i usually know but with so may clients sometimes I forget some of them

PATAX
Level 12
Feb 22, 2024 9:35 PM UTC

they act like their return is the only one that we do.

BobKamman
Level 15
Feb 22, 2024 9:49 PM UTC

"Just Because I'm

Your Only Tax Guy

Doesn't Mean You Are

My Only Client"

Taxprohere
Level 7
Feb 23, 2024 4:39 AM UTC

Similar to Bob's post, I picked this up some time ago at TaxProtalk:

I try to treat each client as if they're my only client, but don't expect them to act that way.