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Level 3
January 25, 2022
Question

Alabama form 40

  • January 25, 2022
  • 5 replies
  • 12 views

Alabama form 40 will not print.  Forms were final 01/24/2022 but no update is available.  Any idea when we can update and print

This topic has been closed for replies.

5 replies

Just-Lisa-Now-
Intuit Community Champion
January 25, 2022

Seen several complaints like this for state returns, I think I saw others download the Tool Hub and use Repair Updates to fix it.

https://proconnect.intuit.com/community/system-responses/help/fix-common-problems-and-errors-with-the-proseries-tools-hub/00/71661

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
cmb2106Author
Level 3
January 25, 2022

I will try that.  Thank you

Level 5
January 25, 2022

The problem is not in your computer and/or the installation.  The problem is with Intuit.  I asked for my support call to be "elevated" this morning and twenty minutes later I am still waiting on a call back.  The problem is with multiple states and is a habitual shortcoming of ProSeries.  I am going to keep pushing this today until I get what I feel is an honest answer.  Make sure that next year I will not have this problem because at 70+ years of age, I am going to force myself to learn a new program.  I will keep the community posted.

Level 2
January 25, 2022

Thank you for pushing to get this resolved.  

Level 5
January 25, 2022

ProSeries is now stating Alabama, and many other State returns, will not be final until an update on 2/3.  This is totally unacceptable.  Every other program, including Turbotax, is up and running.  I am trying to elevate my issue/disgust is elevated to the highest level I can reach at Intuit.  Suggest you all do the same.

Level 4
January 26, 2022

Thank you for contacting support for all of us left out in the cold in Alabama. 

Level 3
January 28, 2022

PS now says they realize this is an issue with "more than one account" and have opened an investigation. 

Beyond frustrating.

Level 5
February 4, 2022

ProSeries now says forms will not print until update on 2/17, but also say even this is not written in stone.  The problem is on their end, not AL DOR.  Totally unacceptable.

Level 4
February 8, 2022

This is unacceptable. We pay this much money for software that doesn't work. I could be more productive with another software. 

Level 3
February 8, 2022

Latest "response" from ProSeries is for us to watch this forum for updates and/or work arounds to the issue, they just simply haven't had the time to finish development of this season's software!!!

And they hung up on me when I asked if they were aware that this issue was causing myself and others to plan a switch to other software after this season 😞

No excuse.......

 

 

Level 2
February 25, 2022

This may signal the end of a 33 year relationship with Lacerte. I cannot operate my firm with this issue on February 25th. We have 645 returns that we cannot print client "keep copies".