After installation Program asks for licensing at each startup

Forum|Forum|4 years ago
December 13, 2021
1 reply
6 views

I have installed the 2021 product on the admin computer and workstations. The product seemed to install fine but preform the the licensing and firm information check with each startup. Is there a way to correct this? I do not want to reinstall since I have made significant modifications to forms printing.

ProSeries Professional

This topic has been closed for replies.

M

Matt C

Level 6

Hi @ronryder,

Are you seeing this happen on every installation, or a particular one?

On the machine where the issue is happening, can you open the file, C:\ProWin21\32bit\ProWin21.INI, in notepad or any text editor, and search for "[ConnectedCustomer]"? Under that, there should be a line that says "Stage=".

What is the number there?

If the above number is 0, can you try changing that to 4, saving the file, then restarting ProSeries a couple times to see if the issue comes back? The issue shouldn't happen the first time you restart, but it might come back after that.

Regards,
Matt

R

ronryderAuthor

Level 3

Hi Matt-

It only happens on one machine which is the admin machine (not the server). I checked the file as you requested on that machine and the line reads State=4 so I did not make any changes.

M

Matt C

Level 6

Hi Ron,

That is unexpected.. Did you check the INI file after having logged into ProSeries, or did you check while ProSeries was closed? Whichever way you tried, could you try the other way as well?

Just to make sure I'm understanding you correctly, could you confirm the behavior below?

1. You start ProSeries

2. You see a dialog with the title "Welcome to ProSeries", with your Customer Number and Zip Code filled in:

3. You click Next, verify your firm info, and click next again

4. You see this final page (but with products in the list):

5. You click Continue, and ProSeries starts, along with the updater.

6. The next time you start ProSeries, the exact same thing happens again.

Lastly, I'm not sure if you're already aware of this, but as a temporary workaround, if you cancel the first dialog (titled Welcome to ProSeries), ProSeries should take you right to the login screen.

Thank you for your patience,
Matt

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