Level 4

Question

actual forms, i.e. 1040, sch.C...not printing out

Forum|Forum|5 years ago
January 28, 2021
26 replies
31 views

after input of client info for their 1040....i printed the return, only to see just an "outline" of the forms and not the actual form! the amounts and name etc are there only

is anyone else seeing this?

ProSeries Professional

This topic has been closed for replies.

IRonMaN

Level 15

Do you get the same gibberish or the actual form if you print to a pdf?

Slava Ukraini!

G

garman22

Intuit Community Champion

I've had this before. I want to say its a printer setting......

@Orlando11

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Orlando11

Level 8

Sounds like an issue with the printer driver. A good way to tell is if you see the same behavior when printing to PDF.

IRonMaN

Level 15

@Orlando11 - Along a similar line, I can print federal and state individual returns just fine, and I can print federal business returns without any issue. However when I print Minnesota business returns (MN "1120S" and MN "1065" returns) the taxpayer information prints fine, but the line descriptions come out printing "c", "e" and "h" splattered across the the page. They have been printing without any issue to pdfs.

Slava Ukraini!

F

Fabian

Level 5

@gennarostella, will you let us know if checking the box under menu File->Print Options->General Printing->Advanced Options->Print as Image solves your problem?

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gennarostellaAuthor

Level 4

sorry for my tardy reply....after all was said and done it turned out that my printer driver needed to be updated! live and learn....

hope your day is going well......

Thank you!!

G

gabletax

Level 5

@Fabian, Printing as image fixes my problem. I only tried it on a one-form return, so am not sure if it'll be slower than molasses and crashing like happened to @IRonMaN.

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gabletax

Level 5

@FabianOops. Talked too quick. Yes, with "Print as image" selected, ProSeries now crashes instead of printing. So I guess we could say it doesn't fix the problem.

IRonMaN

Level 15

And here I was feeling special. Welcome to the club. 😀

Slava Ukraini!

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