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Bruce_G
Level 2
January 16, 2023
Solved

2017 ProSeries login

I installed the 2017 program, ,but whe i run it and try to login for the 1st time i get "internet connection required" My internet is fine and every other year after 2017 works fine.  Any help would be appreciated..

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Bruce_GAnswer
Level 2
January 16, 2023

Actually the fix is to locate and run the update file.  Once you run the update the problem is solved. Thank you

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3 replies

IRonMaN
IRonMaN
Level 15
January 16, 2023

You could try uninstalling the software and then try a fresh install to see if that works.  

Slava Ukraini!
    Bruce_GAuthorAnswer
    Level 2
    January 16, 2023

    Actually the fix is to locate and run the update file.  Once you run the update the problem is solved. Thank you

      lcaplan
      Level 3
      April 9, 2025

      How can you update the file if  you cannot even sign in to the program?

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