Intuit Community Champion

Solved

1041 clients won't open

Forum|Forum|6 years ago
February 23, 2020
11 replies
37 views

So i go to prepare my first 1041 of this season... and the file starts the ProSeries is completing calculations and only gets to 2 bars....then just the circle and the dreaded NOT RESPONDING... of course then you have to close the program, and re log-in, etc. I have tried other clients within the 1041 module... all the other modules perform correctly. I have rebooted the computer... the board have any clues?

ProSeries Professional

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Best answer by WMILLER645AOLCOM

We had this problem with 1065s. We had to uninstall the 1065 module and then reinstall it. If you haven't worked on any of your 1041 clients then this is fairly easy. Just go to Start (on windows), Control Panel, and then Programs and Features. Find ProSeries 2019, double click and it will open up the uninstaller. Select only the 1041 Module. Then when you open up ProSeries again go up to the Update tab and Select and Download New Products. Now you just select 1041 and it will only install that module.

That's what worked for us. We didn't even have to transfer the data again.

Hope this helps!

P

PhilG_CPA

Level 4

I had this happen on a 1040 client before, but not a 1041. I deleted the client from HomeBase and then re-transferred the PY file. It worked for me.

Be sure to run any outstanding updates before you transfer the 1041 back over from 2018. That should clear it up.

I drive a minivan.

dd4vols

Author

Intuit Community Champion

ok... tried that.. and even Refresh Updates.. did not help....

anyone got any other ideas??? thanks

If an answer solves your issue, click on the "Mark as Best Answer" button! Makes it easier for people to find answers to similar questions that have already been posted.

W

WMILLER645AOLCOMAnswer

Level 3

We had this problem with 1065s. We had to uninstall the 1065 module and then reinstall it. If you haven't worked on any of your 1041 clients then this is fairly easy. Just go to Start (on windows), Control Panel, and then Programs and Features. Find ProSeries 2019, double click and it will open up the uninstaller. Select only the 1041 Module. Then when you open up ProSeries again go up to the Update tab and Select and Download New Products. Now you just select 1041 and it will only install that module.

That's what worked for us. We didn't even have to transfer the data again.

Hope this helps!

dd4vols

Author

Intuit Community Champion

@WMILLER645AOLCOM I am on a network... would I have to Unintall and install on all the other computers? I only have like 5 1041s, and I actually do all of them on my computer, which is the server/administrator.

And, thanks for the detailed instructions...been a ProSeries user for a couple decades, never had to Uninstall.. and it scares me...lol

If an answer solves your issue, click on the "Mark as Best Answer" button! Makes it easier for people to find answers to similar questions that have already been posted.

W

WMILLER645AOLCOM

Level 3

You will only uninstall on the computer that you need to open the 1041s on.

And I know its scary, but if you only uninstall the 1041 module you shouldn't have any problems.

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