Tax Returns Dashboard: By clicking on the View return button under ACTIONS and selecting E-file confirmation letter; and
Within the Return: By clicking on the Return actions button and selecting E-file confirmation letter.

May not make a difference because both would presumably open the same page but it's worth a try if you haven't already.

---------------------------------------------------------------------------------Still an AllStar

R

RZ48_2

Level 2

Yes, I did try those 2 things with the same result.

juliermerrillcpa

Level 3

Having the same problem with one client. Tried printing from multiple areas, still getting error. Can see that they were accepted, but I print these confirmation letters for my clients and am only getting an error message.

IntuitRebecca

Level 6

Hi there,

An issue printing the e-file confirmation letter for only one client is typically caused by something in that particular return. The first thing we verify is making sure the "e-file" boxes are still checked on the return's Profile. If those are still checked, but the letter's not printing, give us a call or chat and we'll help make sure you can get the letter printed for your client.

- Rebecca

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