Client Checklist Formatting

Forum|Forum|5 years ago
December 30, 2020
11 replies
24 views

Accidently posted in the wrong forum

Correct forum: https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/re-client-checklist-formatting/01/111555

I was directed to post here so the developers could see the issue directly from support.

ProConnect Tax

This topic has been closed for replies.

George4Tacks

Level 15

There is a new forum to post program issues. https://proconnect.intuit.com/community/proconnect-tax-idea-exchange/idb-p/605

Have you contacted support yet to see if this has a resolution? https://proconnect.intuit.com/community/taxation/help/how-to-contact-proconnect-tax-online-for-help/00/4668

Answers are easy. Questions are hard!

nosuchthingAuthor

Level 3

Hi - support asked me to post it here.

nosuchthingAuthor

Level 3

Yes - this is a multi year problem that I have attempted to solve every year through support.

It looks to be a user interface issue with white space and formatting issues.

No matter how the form is edited it changes the line breaks and spacing and I've ran into it for at least 4 years. The previous years I've been able to work with it and eventually get a mass mail out with the proper coding but this year seems to be impossible. It keeps smashing the formatting into a single paragraph no matter what is done (Saving to all clients) e-mailing etc. When you go to edit the format block, it expands the line breaks to the correct "look" but then when saving, it smashes it back.

Looks to be a program fault and I'm surprised that I can't search here to find others with the same problem.

I just realized when trying to create this original thread the lable thing was telling me to add a lable.... which errored, then flood protected over and over then the content box would complain I have html coding... etc etc and when I finally got the thing to post.. it was not a lable, but predefined "Module" I was to select which I then selected the wrong one.

You're right, I'm wrong this is in the wrong forum.

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