PTO is cloud-based and not OS dependent. I suppose you're able to reach the website but all you see is a spinning circle, spinning dots, or a blank space. This is a known performance issue and Intuit is still working on a permanent fix.
In the meantime, you should use one or a combination of the following and that will always solve your problem:
- Use an incognito window
- Reload frame
- Clear cookies/cache/history
- Use another browser/computer/device
- Restart browser/computer/device
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Still an AllStar
