Why my ProConnet software does not include Live Chat button?

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I recently purchased ProConnect for 2024, but I noticed that the live chat button is not available on the left-hand side menu. Could you help to clarify why this feature is missing?

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Answer

Hi @PC2025
Chat with an expert by going through the help panel. Go to the gray question mark on the top right hand corner.

1. Select Help > Help Panel > Contact Us
2. type in 'Chat' and describe your topic
3. After exploring articles and links from the digital assistant and still needing help, Select 'Continue with expert'

Hope this helps! Let me know if this works for you.

*****
See what's trending in Hot topics: ProConnect

A

Anonymous

Answer

Hi @PC2025
Chat with an expert by going through the help panel. Go to the gray question mark on the top right hand corner.

1. Select Help > Help Panel > Contact Us
2. type in 'Chat' and describe your topic
3. After exploring articles and links from the digital assistant and still needing help, Select 'Continue with expert'

Hope this helps! Let me know if this works for you.

*****
See what's trending in Hot topics: ProConnect

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