What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date.

12 replies
85 views

On Federal and States

ProConnect Tax

This topic has been closed for replies.

IntuitAustinAnswer

Level 10

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

@Just-Lisa-Now- wrote:

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

Try going to Settings --> Firm Information and verify that your phone number is entered correctly, if that doesn't work, try going to Settings --> Preparer Info and verify that your phone number is entered correctly.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"

Just-Lisa-Now-

Intuit Community Champion

" What is causing this error "E-file Transmission Failure Required extended attribute 'eroPhone' is missing. Please verify that your application program is up-to-date. On Federal and States"

IRS is closed for individual tax return Efiling.... so if this is for 1040s and states, you're out of luck until the end of January if you want to Efile..... or is this for a business entity return?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

T

TLWallace61Author

Level 2

it is a business return

Just-Lisa-Now-

Intuit Community Champion

I feel like Ive seen people get weird errors with phone numbers, not sure if that message is the same one (google didnt come up with any hits for your error message). Ohhh this is for proConnect, Im not familair with it at all, sorry. @itonewbie or @IntuitAustin does this one ring any bells for you?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Hersey CPA

Level 2

For some reason, ProConnect dropped my firm's phone number. After I (re)entered the phone number (at Firm Information), I changed (on the tax return) the preparer to "Select Preparer", then I ran Check Return (just to force the program to save data). After that, I re-selected myself as Preparer again. Afterwards, I ran diagnostics again (out of habit), e-filed the return, and it went through!

Sign up

Login with SSO

Let's get you signed in

Login with SSO