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Sylvia99
Level 2
Mar 7, 2021 11:14 PM UTC
Question

unable to purchase credits

I am trying to purchase more returns and I am getting the following message after I click on "buy more returns"

We were unable to load your purchase information Please contact us during our support hours to continue with your online purchase.

I very much need to print these taxes tonight.

Please any help would be appreciated.

This topic has been closed for replies.

2 replies

itonewbie
itonewbie
Level 15
Mar 7, 2021 11:44 PM UTC

Did you check that your credit card details are correct?  If so, I'm afraid you'd need to wait until they open in the morning tomorrow.

---------------------------------------------------------------------------------Still an AllStar
    Sylvia99Author
    Level 2
    Mar 8, 2021 12:17 PM UTC

    Thanks, yes I had checked that.  I was able to purchase last week, but then the sales department made a correction to my pricing.  Since then I have not been able to purchase.

    Unfortunately, I did not notice that the support hours are listed in pacific time.  Extra bummed about that.

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