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Level 2
Feb 25, 2024 6:39 PM UTC
Question

Security Code for Clients

Good Afternoon,

 

I've had several clients who've had a change in phone number this year, and the security code is being sent to their old phone number, which is preventing them from being able to login. I've updated the client phone number on my end, but the security code is still being generated to the old phone number. Does anyone know a workaround?

Thanks,

Jarell MBA, MSA, CPA, CFP®

 

Shack Accounting Services

    This topic has been closed for replies.

    1 reply

    sjrcpa
    Level 15
    Feb 25, 2024 7:10 PM UTC

    Jarell, this is a public forum. You should not post your phone number.

    The more I know the more I don’t know.