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Level 3
Mar 2, 2021 9:01 PM UTC
Question

Proconnect "preview return" function not working

Trying to work on clients returns... initially the site loads very slow and I can't preview returns. I tried refreshing multiple times and get the message "There was a problem fetching the form for your return". This is happening for prior year and current year returns. Any thoughts as to how I can resolve this issue would be appreciated. Thank you.

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2 replies

Level 2
Mar 9, 2021 11:58 PM UTC

Getting the same error, were you able to resolve?

Anthony1sAuthor
Level 3
Mar 10, 2021 12:15 AM UTC

Log out, clear your cache and that should work. If not, try loading in incognito (if you're using chrome).