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Goodburger18
Level 2
Mar 13, 2026 2:14 AM UTC
Question

Pro-Connect Refund or Credit

I was Charged by ProConnect for customer's 2023 Tax year that it would not let me E-File. How can get Pro-Connect to give me a refund or Credit since I'm unable to E-File this return? The customer does not want a Print out to mail copy. 

2 replies

sjrcpa
sjrcpa
Level 15
Mar 13, 2026 6:27 PM UTC

Not being able to efile is not grounds for a refund for Intuit.

Why wouldn't it efile?

The more I know the more I don’t know.
Goodburger18Author
Level 2
Mar 13, 2026 7:17 PM UTC

i got it to work. Thanks for your response!

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