E-File Error - for an Extension

3 replies
50 views

I am trying to efile extension. I received this error. I saw a fix from a earlier post. where I deleted and entered a new preparer it didn't work. Unless I missed something

Your request was not understood by the e-filing service. - Invalid XML. cvc-complex-type.2.4.a: Invalid content was found starting with element 'app'. One of '{senderEmail, legalName}' is expected. Please verify that your application program is up-to-date. Problem occurred transmitting efile data.

ProConnect Tax Online

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IntuitAustinAnswer

Level 10

Click on Settings in the bottom left corner, select (1) Preparer Information and add a new preparer. It can be the same name, just add a middle initial or something different. Then under Settings, select (2) Firm Information.

In firm info, go under ERO and change the preparer.

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B

bakerbr2008

Level 2

I kept having the same issue too! I can login to Proconnect, but when I click to "add new client" my screen goes blank & I can no longer work in the system. Have you had any resolutions yet?

K

KGL19Author

Level 2

See solution - it worked. It took me a while. I missed the post but someone at the call center helped me resolved it with the same step.

IntuitAustinAnswer

Level 10

Click on Settings in the bottom left corner, select (1) Preparer Information and add a new preparer. It can be the same name, just add a middle initial or something different. Then under Settings, select (2) Firm Information.

In firm info, go under ERO and change the preparer.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Accept as solution"

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