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chuck_baldwin
Level 2
Jul 10, 2020 3:17 AM UTC
Question

Clients are gone

Proconnect customer. Database is missing 10 clients including all of 2018 and my own return. Help?
Intuit Customer support is closed. Thanks
This topic has been closed for replies.

3 replies

George4Tacks
George4Tacks
Level 15
Jul 10, 2020 1:23 PM UTC

You are not alone. https://proconnect.intuit.com/community/proconnect-tax-online-discussions/discussion/why-aren-t-all-of-my-clients-tax-returns-showing-up/00/93397

Maybe @IntuitBettyJo or @IntuitAustin could put out a statement of expected return to normalcy.

Answers are easy. Questions are hard!
IntuitBettyJo
IntuitBettyJoCommunity Manager
Community Manager
Jul 10, 2020 4:17 PM UTC

Hi there, 

We are looking into this issue and will let you know as soon as we have an update. 

-Betty Jo

Betty Jo
Just-Lisa-Now-
Just-Lisa-Now-Intuit Community Champion
Intuit Community Champion
Jul 10, 2020 6:29 PM UTC

https://proconnect.intuit.com/community/proconnect-tax-online-news-and-updates/discussion/disappearing-client-files-fix/01/93613/highlight/false#M34

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