cannot delete data

3 replies
28 views

trying to delete intuit data, but it says I have active subscriptions, but I do not

ProConnect Tax

Kathi_at_IntuitAnswer

Moderator

Hi @181619 Thanks for posting in the Community and letting us know that you’re having trouble deleting your data. We noticed your reply on another post and wanted to share the same information here in case someone finds this thread first.

If you’re having trouble deleting your data, we recommend checking out this support article:

Managing your Intuit data

At the end of the article, there’s a “What if I need more help?” section with a phone number you can call for additional assistance. We hope this helps and thanks again for reaching out!

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

Kathi_at_Intuit

Answer

Moderator

Hi @181619 Thanks for posting in the Community and letting us know that you’re having trouble deleting your data. We noticed your reply on another post and wanted to share the same information here in case someone finds this thread first.

If you’re having trouble deleting your data, we recommend checking out this support article:

Managing your Intuit data

At the end of the article, there’s a “What if I need more help?” section with a phone number you can call for additional assistance. We hope this helps and thanks again for reaching out!

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

A

Anonymous

I have tried to call and no one ever answered.

tried chat support for 90 minutes and no resolution. Seems some Quickbooks, pro connect or Turbotax data is blocking the option to delete data.

anyone know how to remove pro connect and quickbooks (already cancelled) from intuit account?

Kathi_at_Intuit

Moderator

Hi @181619 Thanks for reaching out and sharing these details. We saw that one of our team members replied to your other post with a follow-up question. When you have a moment, please respond there, as your answer will help us determine the best way to assist you. We also double-checked the number you called, and it appears to be working. After you respond to the question in your other post, we may potentially need you to call that number again so the team can further assist you. Experts are available to help from 6 AM to 5 PM PT.

**Click the 👍Thumbs up icon to say thanks on a post, and click Best Answer to mark the post that answered your question.**

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