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Level 2
Apr 10, 2022 4:09 PM UTC
Question

Anyone Else Having Trouble Getting E-Signatures on Form 8879?

I am trying to obtain client signatures on Form 8879 using DocuSign in Proconnect Tax Online. But when I try to do so, I get the following message:

  • Filename contains invalid characters. Only the following characters are supported: a-z, A-Z, 0-9, !@#$%^&*.-_|. Please update filename and try again.

I have never encountered this issue before. Anyone else having this problem? Seems like a software glitch.

Thanks.

Bruce

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1 reply

Level 2
Apr 10, 2022 4:43 PM UTC

Update: the issue seems to have resolved itself. And if you find yourself unable to send requests for e-signature, you can bypass the problem I described by clicking on "1-Click Request" instead of "Start a Request."