An unexpected error occurred while processing the return or creating the efile payload data

5 replies
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Intuit proconnect An unexpected error occurred while processing the return or creating the efile payload data. Problem occurred getting ef payload data. Problem occurred transmitting efile data

ProConnect Tax

sjrcpa

Level 15

https://proconnect.intuit.com/community/*/*/*/00/334108

The more I know the more I don’t know.

T

Tink1

Level 2

I have the same problem trying to Efile a tax return. I get an error message saying the Efile page won't load. It only happens with this one client. This is very upsetting and stressful like we don't have enough pressures filing these tax returns. I have the client set up for Efile too.

T

Tink1

Level 2

If this Efile page load problem continues I will have to switch to a new tax software and/or retire from this business. Tax software that malfunctions adds to the stress.

Intuit_Kallana

Level 7

Hi @MikeyMiz89 and @Tink1 , payload data errors generally occur due to either (1) a large pdf attachment file, (2) attempting to efile a form where the screen has not been completed, or (3) an invalid character in an input field. Common culprits are specialty state forms and city filings. Please give us at ProConnect Support a call and we can help you locate, as well as, resolve the error to proceed with your efiling.

M

MikeyMiz89Author

Level 2

I think the issue here is that I amended a personal GA return, Form 500X. The federal amended return was e-file successfully but not able to e-file GA. I'll reach out to tech support for guidance.

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