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TaxMom12
Level 4
Sep 30, 2024 5:26 PM UTC

Knowledge-Based Authentication (KBA)

Hi All, 

I'm experiencing an issue with RightSignature's KBA authentication.  I have had several clients enter their correct information and the system is not accepting it.  Has anyone else experienced anything similar or have another program that they are using for e-signature and happy with it (outside of Lacerte)?

Thank you for your feedback!

2 replies

Terry53029Intuit Community Champion
Intuit Community Champion
Oct 4, 2024 4:22 PM UTC

I have used "Encyro Secure Messaging" for many years, and is very affordable, and user friendly. My tax program is ProSeries Pro, so I am not familiar with Lacerte 

kgreen8393
Level 6
Oct 4, 2024 5:05 PM UTC

I have had a couple of clients have issues with the RightSignature KBA as well.  One of them I assumed was because of a change of name with SSA.  However the other entered their address for all addresses during their lifetime and it still would say it wasn't correct.  Ended up having them sign a paper E-File Form and return.  

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