Hi All,
I'm experiencing an issue with RightSignature's KBA authentication. I have had several clients enter their correct information and the system is not accepting it. Has anyone else experienced anything similar or have another program that they are using for e-signature and happy with it (outside of Lacerte)?
Thank you for your feedback!
I have used "Encyro Secure Messaging" for many years, and is very affordable, and user friendly. My tax program is ProSeries Pro, so I am not familiar with Lacerte
I have had a couple of clients have issues with the RightSignature KBA as well. One of them I assumed was because of a change of name with SSA. However the other entered their address for all addresses during their lifetime and it still would say it wasn't correct. Ended up having them sign a paper E-File Form and return.
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.