Remote access issue

[Tiffany1]

When accessing remotely the program will not allow you to switch to any other clients except the first one in the list.  It also shows a thinking symbol and just spins.  Any ideas?

[sjrcpa]

Unless you are using Lacerte's remote host (Right Networks?) you will not get any help on this because they do not support remote access.

[itonewbie]

If you're using Citrix or similar programs for RDP, all software, including Lacerte, should work as if you're at the office.

Connections on both ends and resources on the server-side (because you probably have many people logging on simultaneously to use some very resource-intensive applications like Lacerte and Excel) often are the problems.  You should probably have your network administrator diagnose the underlying issue from that angle.