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DeCandido CPA
Level 2
March 26, 2024
Question

eSignature Issues

I am getting a message when I request an esignature:

Intuit eSignature Request dialogue could not be opened due to: Object Reference not set to an instance of an object...

Any ideas on how to fix this?

Frankie D.

 

    This topic has been closed for replies.

    5 replies

    Intuit_Ruben
    Level 7
    March 26, 2024

    @DeCandido CPA   Please reach out to our technical support team to get help with this issue. Follow this link for ways to reach out. Thanks! 

    https://accountants.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_en_US?uid=lu8o03tk

     

    DeCandido CPA Author
    Level 2
    March 29, 2024

    Ruben - I tried this number 100 times and they would walk me through the Tool Hub and it would work for a while and then it would revert back to the error again........someone who knows the program needs to reach out to me at [removed]...and not someone who is just going to take me to the Tool hub but someone who knows the coding of the program......

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