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DeCandido CPA
Level 2
Mar 26, 2024 1:41 AM UTC
Question

eSignature Issues

I am getting a message when I request an esignature:

Intuit eSignature Request dialogue could not be opened due to: Object Reference not set to an instance of an object...

Any ideas on how to fix this?

Frankie D.

 

    This topic has been closed for replies.

    5 replies

    Intuit_Ruben
    Level 7
    Mar 26, 2024 5:44 PM UTC

    @DeCandido CPA   Please reach out to our technical support team to get help with this issue. Follow this link for ways to reach out. Thanks! 

    https://accountants.intuit.com/support/en-us/help-article/taxation/contact-lacerte-help/L4c6BR3CZ_US_en_US?uid=lu8o03tk

     

    DeCandido CPA Author
    Level 2
    Mar 27, 2024 12:49 PM UTC

    Ruben - I have called Lacerte 100 times over the last two years and no one seems to know how to fix this problem.........I have had issues printing a return to a PDF file as well as having this eSignature issue for two years........I open and close the program dozens of times each day......

    I believe going to another program like Ultra tax may be my only solution....it has been very frustrating......

    Intuit_Ruben
    Level 7
    Mar 27, 2024 7:25 PM UTC

    I have sent you a DM with more information. Thank you 

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