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error message

Level 1

I can't seem to get ANYONE to pick up line at Lacerte support.

Getting following message:

  DoBeforeInitialize: Exception = Error initializing config.

  Access violation at address 006D382A in module 'w20tax.exe'. Read of address 00000000

I installed program back in December and had no problems accessing then. Now, I can't access due to above error message.

I've gotten no help from support line. 

Has anyone experienced this? I appreciate any help.





0 Cheers

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3 Comments 3
Level 15

1) Close then restart the program

2) Hard reboot

3) Use WebSetUp & reinstall the program; forcing it even if it says you are up-to-date.

Report back if none of those work.... I know I've seen that error message before.

Good luck

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
Level 15

I've seen it, too. Usually 1 and 2 work.

Level 15

This site has a search box, but I have found a better one https://www.google.com/search?q=DoBeforeInitialize%3A+Exception+%3D+Error+initializing+config

Here's wishing you many Happy Returns