Error message while printer 2020 Organizers

Forum|Forum|5 years ago
December 16, 2020
1 reply
18 views

I have been successfully printing Organizers for a day and a half when I suddenly got the following message and can no longer print Organizers.

"Client(s) failed during processing: 48015"

What does this message mean and how do I fix it?

Lacerte Tax

This topic has been closed for replies.

George4Tacks

Level 15

Is 48015 a client number? Is that client locked?

Answers are easy. Questions are hard!

B

bforrestAuthor

Level 2

Yes, the 48015 is a client number, however, the client is not locked. Each client I have tried in the last 1 1/2 hrs has not printed and none of them are locked. I have tried rebooting my machine and still no luck.

abctax55

Level 15

After two hours on the phone with Lacerte, it seems the issue is the engagement letter that I added to the organizer. The organizers do not print and kick me out of Lacerte 2020 when printing with the engagement letter. Once I suppress the engagement letter, or use the default letter from Lacerte, there is no issue printing.

I print an engagement letter - one that I have customized over the last 15-plus years - with all my organizers. I have *never* had a problem.

Maybe try copy/paste to an new engagement letter (name it some thing different, obviously...) and avoid any special characters - use just letters & numbers.

HumanKind... Be Both

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