Clients E-file View Screen

[ginamarie7]

My problem is when I'm on the 1120S E-File Clients Screen none of my clients appear but sometimes if I go to the E-file Center they show up. This is in the 2019 Lacerte and because they don't show up in 2019 I can't get them to move over to 2020.

I get an Error message box that shows an error as the following:

ERROR MESSAGE
=============
Access violation at address 00509650 in module 'w19tax.exe'. Read of address 00000040

LOG TIME
=============
2/2/21 9:35:09 AM

CALL STACK
=============
(00108650){w19tax.exe  } [00509650]
[5046A3F3]{vcl190.bpl  } Vcl.Controls.TWinControl.CMInvalidate
(013EBDB1){w19tax.exe  } [017ECDB1]
(011C1CA7){w19tax.exe  } [015C2CA7]
(011C837F){w19tax.exe  } [015C937F]
(011C89ED){w19tax.exe  } [015C99ED]
[5046309F]{vcl190.bpl  } Vcl.Controls.TControl.Click
[505D7AF4]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.Click
[505D7ADE]{vcl190.bpl  } Vcl.Buttons.TSpeedButton.MouseUp
[504634D8]{vcl190.bpl  } Vcl.Controls.TControl.DoMouseUp
[50463554]{vcl190.bpl  } Vcl.Controls.TControl.WMLButtonUp
[50462B49]{vcl190.bpl  } Vcl.Controls.TControl.WndProc
[501749C4]{rtl190.bpl  } System.Classes.TDataModule.WriteHeight
(004953EC){w19tax.exe  } [008963EC]
(003DE49D){w19tax.exe  } [007DF49D]
(003DE216){w19tax.exe  } [007DF216]
[50462784]{vcl190.bpl  } Vcl.Controls.TControl.Perform
[50466F38]{vcl190.bpl  } Vcl.Controls.TWinControl.IsControlMouseMsg
[504674E5]{vcl190.bpl  } Vcl.Controls.TWinControl.WndProc
(0048A0AC){w19tax.exe  } [0088B0AC]
(0049535A){w19tax.exe  } [0089635A]
[50466CAC]{vcl190.bpl  } Vcl.Controls.TWinControl.MainWndProc
[501749C4]{rtl190.bpl  } System.Classes.TDataModule.WriteHeight
[50590DC3]{vcl190.bpl  } Vcl.Forms.TApplication.ProcessMessage
[50590E06]{vcl190.bpl  } Vcl.Forms.TApplication.HandleMessage
[50591141]{vcl190.bpl  } Vcl.Forms.TApplication.Run
(015FAB14){w19tax.exe  } [019FBB14]
(015FACB4){w19tax.exe  } [019FBCB4]

Can anyone tell me what this means and what I can do about it?  I should tell you that the 1120S E-file screen is the ONLY one that does that, all the other ones are fine. Thanks

Gina

[George4Tacks]

Have you restarted since the last update? If not, try that as a fix.

If that fails, try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-l...

[ginamarie7]

Thank you but I've updated a million times since this happened and the tool doesn't seem to fix it at all. So nothing yet. Any other solutions to try? Thanks

[George4Tacks]

I found this with a Google Search

https://proconnect.intuit.com/community/help-articles/help/error-when-opening-lacerte-tax-access-vio...

Generally using FORCE web setup in the tool fixes these issues. It looks like you are headed for a lengthy call to Lacerte for SYSTEM support. https://proconnect.intuit.com/community/taxation/help/how-to-contact-lacerte-for-help/00/4691