I had the pleasure of having Brittney patiently work on fixing an issue where my client files would not appear. The situation was unique where I moved from an office server to a home situation. The original rep did not understand the situation, but Brittney did, and I am glad she was able to help. Even though it took a while, the solution happened and it turned out great.
I have also wondered why people are posting the positive experiences with support. Assuming good intentions, maybe these people express gratitude easily and freely in their lives? Or not!
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