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Not getting call back
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Pablo Escobar
Level 2
02-08-2022
11:18 AM
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Requested call from higher up because my issue is not getting resolved but no call back two days in a row.
My issue is going on for last two weeks. Very frustrating.
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3 Comments 3
abctax55
Level 15
02-08-2022
11:32 AM
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EarlineLaBuy
Level 3
02-08-2022
02:27 PM
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I just spoke to someone at Lacerte who said that 1/2 of the support staff at Lacerte were out sick last week. That may be why it is taking so long to get a reply. I understand how frustrating it is to not get answers.
IRonMaN
Level 15
02-08-2022
03:15 PM
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"I just spoke to someone at Lacerte who said that 1/2 of the support staff at Lacerte were out sick last week."
Based on the complaints about waiting on hold for support, it appears 1/2 of support has been off for years.
Slava Ukraini!
