Lost Data

Forum|Forum|5 years ago
February 8, 2021
2 replies
10 views

I recently lost all of my Tax Client Data due to a Bit Locker Error. Two Questions:

1) Does Lacerte offer a method to retrieve my data?

2) Can I have my prior processed clients unlocked for REP Access?

Lacerte Tax

This topic has been closed for replies.

Best answer by George4Tacks

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

IRonMaN

Level 15

Don't buy a lottery ticket today, but you might want to consider spending a few bucks on Carbonite to backup your system in the future. You are out of luck if you didn't have some kind of backup for those files.

Slava Ukraini!

George4TacksAnswer

Level 15

Lacerte can not retrieve your data. Only you can retrieve those daily (or multiple time a day) backup files you made.

If your need to REP again, there should not be any duplicate charge if the key items match up. I think they are client number, name and SSN. https://proconnect.intuit.com/community/help-articles/help/avoiding-duplicate-rep-charges/00/5609

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