I cannot close the screen "Individual User Options" so I can't access the 2020 software
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Try Alt + F4 to close the window.
Use Ctrl + Alt + Del to start the task manager and close Lacerte.
Restart and try again
Thanks George4tracks. It was an incorrect path (internal issue)
You have clicked a link to a site outside of the ProConnect Community. By clicking "Continue", you will leave the Community and be taken to that site instead.