Lacerte 2016 installation error

[aspiveyuch]

I am unable to install Lacerte 2016 using either the Web Setup or the CD Image on a new Windows 10 machine.  The installer opens to the "Welcome to Lacerte" page, but clicking "Next" only refreshes this page and I can't move to the next steps.  Anyone else have this issue?  Any suggestions for forcing the install?

[George4Tacks]

https://proconnect.intuit.com/community/install-products/help/how-to-perform-a-force-install-of-lace...

[aspiveyuch]

I tried this, but it did not work.

[George4Tacks]

Is it possible you have a window that is opening off screen? https://proconnect.intuit.com/community/help-articles/help/the-lacerte-program-or-a-lacerte-pop-up-w...

[aspiveyuch]

That did not work either.  Here is a link to a video showing what happens when I try to install it.  I try to click "Next" and the screen just blinks briefly.

I had this installed previously on my computer, but had to reformat it this week.  I was able to install all other versions of the software from 2010 to 2019 today, except 2016.  This is the only year I am having trouble with.

[aspiveyuch · Accepted solution]

Tech support was able to troubleshoot for me.  The solution was to create a new folder in C:\Lacerte named "16tax", then paste the 2016 PREP file in there.  The install worked immediately after that.  Thank you!