Error: Problem getting ATEEngine

[KNortonMTA]

Big, ugly error message when trying to do anything in Lacerte19.  Tried uninstalling and reinstalling, with no relief.  Any thoughts?

Here's the error:

ERROR MESSAGE
=============
Problem getting ATEEngine.

org/springframework/context/ApplicationContext: ATEExceptionMessage:{-org.springframework.context.ApplicationContext

+ org.springframework.context.ApplicationContext-}

.NET-side stack trace:

at com.jnbridge.jnbproxy.ExceptionFactory.throwException(JNBException e, Hashtable objMap)
at com.intuit.engine.ATE.taxAppEngine.ATEEngineFactory.getATEEngine(String arg0)
at Intuit.ATEBridge.ATEBridgeFactory.GetATEEngine(String configurationData)

Java-side stack trace:

java.lang.NoClassDefFoundError: org/springframework/context/ApplicationContext
at com.intuit.engine.ATE.taxAppEngine.ATEEngineFactory.getATEEngine(ATEEngineFactory.java:20)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.jnbridge.jnbcore.JNBDispatcher.objectVirtualCall(Unknown Source)
at com.jnbridge.jnbcore.JNBDispatcher.call(Unknown Source)
at com.jnbridge.jnbcore.server.sharedmem.SharedMemRequestHandler.handleRequest2(Unknown Source)
at com.jnbridge.jnbcore.server.sharedmem.SharedMemRequestHandler.handleRequest(Unknown Source)
Caused by: java.lang.ClassNotFoundException: org.springframework.context.ApplicationContext
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
... 9 more

[George4Tacks · Accepted solution]

Follow the instructions in this link to do a FORCE install. It will overwrite junk program. It will not impact your data (although you should have a current backup). https://proconnect.intuit.com/community/help-articles/help/how-to-perform-a-force-install-of-lacerte...

[Taxlady--06]

I am also having the same trouble after the install yesterday.  I have forced a new install and shut down my computer (twice).  " Mine is Exception occured in the tax engine" and "Error while getting calculation data from engine 1607" .  Super frustration with Support not open today and a day full of schedule !

[George4Tacks]

---

@Taxlady--06 wrote:

I am also having the same trouble after the install yesterday.  I have forced a new install and shut down my computer (twice).  " Mine is Exception occured in the tax engine" and "Error while getting calculation data from engine 1607" .  Super frustration with Support not open today and a day full of schedule !

---

Support is open on Saturday. https://proconnect.intuit.com/community/help-articles/help/how-to-contact-lacerte-for-help/00/4691

I did find https://proconnect.intuit.com/community/help-articles/help/error-while-getting-calculation-data-from... 

Just to be sure, I also see https://proconnect.intuit.com/community/help-articles/help/running-the-lacerte-setup-with-the-force-... with a restart afterwards often helps, but seems to have not done it for you.

Good Luck

[Taxlady--06]

Thank you ! I forget that they are 2 hours behind us !