I can't seem to get ANYONE to pick up line at Lacerte support.
Getting following message:
DoBeforeInitialize: Exception = Error initializing config.
Access violation at address 006D382A in module 'w20tax.exe'. Read of address 00000000
I installed program back in December and had no problems accessing then. Now, I can't access due to above error message.
I've gotten no help from support line.
Has anyone experienced this? I appreciate any help.
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1) Close then restart the program
2) Hard reboot
3) Use WebSetUp & reinstall the program; forcing it even if it says you are up-to-date.
Report back if none of those work.... I know I've seen that error message before.