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Clearing user data / profile

AnMichaels
Level 1

Hello,

could someone remind me where to go to delete the local user data?

I had a Intuit tech show me, but I can't remember. 

Thank you in advanced.

 

 

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3 Comments 3
TylorValdez1
Employee
Employee

Do you want to remove the options settings, or do you mean something else by local user data?

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AnMichaels
Level 1

I would like to say it is cached user data that gets stored locally where Lacerte gets installed. 

A user was having issues opening Lacerte and uninstalling it wasn't resolving the problem. 

A Intuit tech had me delete a folder.

 

 

 

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TylorValdez1
Employee
Employee

Go to %appdata% in file explorer. Open the Lacerte folder. Then delete the file called w20tax.ini. That file has a few settings specific to the local install of Lacerte.

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