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    Apryse PDF Printer Driver Problems

    andamarie
    Level 2

    Is anyone seeing this error when trying to install PDF 6.5?  Basic Windows11 install, during websetup for Lacerte 2025.

     
    Apryse.png

     

     

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    2 Comments 2
    andamarie
    Level 2

    I figured it out... You need to turn off "Windows Protected Print Mode" in your "Printers and Scanners" setting page.  After I did this and ran "Lacerte PDF Repair Tool" in the "Tool Hub" everything now works.

    alm
    Level 2

    Thank you!  I'll try this.

     

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