Unable to load Detail Screens after today's update 10/24/2018

Forum|Forum|6 years ago
December 6, 2019
1 reply
12 views

Finished a tax return this morning, ran the update and turned off the computer. Came back from lunch, booted up and cannot view the Details screens. I can view Forms and Diagnostics just fine. Getting an error that Lacerte cannot load the screen.

Lacerte Tax

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Best answer by abctax55

1) reboot

2) if #1 doesn't work, do a WebSetUp & force install even if it says the program is up-to-date.

3) Report back if those don't help....you may need to make that dreaded call to Support in the morning.

abctax55Answer

Level 15

1) reboot

2) if #1 doesn't work, do a WebSetUp & force install even if it says the program is up-to-date.

3) Report back if those don't help....you may need to make that dreaded call to Support in the morning.

HumanKind... Be Both

George4Tacks

Level 15

Also FORCE websetup https://accountants-community.intuit.com/articles/1608406-running-the-lacerte-web-setup-with-the-force-switch

Answers are easy. Questions are hard!

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