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Jenny5Atwell
Level 2
February 15, 2025

US Failed Transmission

  • February 15, 2025
  • 1 reply
  • 37 views

All the returns I sent yesterday say US transmission failed.  I am set for automatic updates yet the diagnostic says I need an update.  When I go to tools to check for updates it continually says error and try again later.   I tried calling Lacerte but possibly because it is the weekend there is no tech support available.  Any thoughts?

    1 reply

    debkins
    Level 3
    February 15, 2025

    I am wondering if you should reinstall the program.  I've had to do that a couple times this season already, and it seems to work.

    I haven't had your particular problem at hand, but if you are supposed to get auto updates and you aren't, a reinstall may fix it.  I had an auto update yesterday, I believe. 

    Lacerte customer "support" is absolutely useless.  They're nice enough, but completely unhelpful and a gross waste of time. I just don't think they have had the proper training.

      

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