Level 3

PDF Printing

Forum|Forum|1 year ago
February 22, 2025
1 reply
34 views

PDF printer is not working properly, system freezing and issuing an exception error. I tried repairing with Lacerte Tool Hub and it got worse - received a message saying the printer is missing - the famous Error 41, many users are mentioning it.

I had a hard time finding a rep to help me remove and reinstall the printer but I am back to square 1 - I receive the exception error.

I was told Lacerte is investigating the situation - does anybody have an idea why this is happening and what we can do to fix it? Practically I cannot use the software and we are end of February.

Thank you for the help!

J

john_samuel

Level 3

Are you using Lacerte DMS also?

Can you pls share a screen shot of Devices and Printers in your system? open the Start menu, click on "Control Panel", then select "Devices and Printers"

Also right click on Lacerte tax 6.5 printer and it's properties?

John Samuel

V

vioricamAuthor

Level 3

Thanks for the reply - no DMS.

Attached is a jpg file showing what you asked - hoping we'll get to the bottom of this.

Please note that Lacerte 6.5 was removed and reinstalled today.

J

john_samuel

Level 3

Can you please right click on "Lacerte Tax PDF 6.5" and share the properties. Also can you please try printing to PDF alone incase you are trying to print to printer + PDF together.

John Samuel

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