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jowinch
Level 2
Oct 16, 2020 9:05 PM UTC
Question

Upper/lower case option for returns

I have my return option set to upper case printing but the view switches to upper & lower case but itself. I then close the program and restart and the upper case only is present again.  This switch is happening quite regularly and is a real annoyance.  Any one have an solutions

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3 replies

George4Tacks
George4Tacks
Level 15
Oct 16, 2020 9:07 PM UTC

There are other posts on this issue. It appears that using the FORCE install fixes it. Try the new Lacerte Tool Hub https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-lacerte-tools-hub/00/71892?src=lctoolhub51420 and select the FORCE install

Answers are easy. Questions are hard!
    Brett T
    Level 2
    Feb 23, 2021 11:22 PM UTC

    Didn't work for me.  Still doing it.

    George4Tacks
    George4Tacks
    Level 15
    Feb 23, 2021 11:59 PM UTC

    The option only works on the returns, not the client letter. Be sure Screen 1 is input with ALL CAPS and I think that will fix it.

     

    Answers are easy. Questions are hard!
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